Privacy Policy

Pixelhatch Pty Ltd (we, us, our) operates the Telleo platform. We are committed to handling personal information responsibly and in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What we collect

When you create a Telleo account or use our services, we may collect your name, email address, agency or business name, and website URLs that you submit for analysis.

We also store client records, scan results, report history, credit usage, billing records and other information you generate through the platform.

When you visit the Telleo website or use the client workspace, we may collect technical and usage information through cookies and analytics technologies. This may include:

• Pages viewed and features used
• Clicks, scrolling and navigation activity
• Session duration and referral source
• Device type, operating system and browser information
• Approximate location derived from network information
• IP address and cookie or browser identifiers
• Technical performance and error information

2. Why we collect it

We use this information to:

• Operate and deliver the Telleo platform
• Authenticate users and manage accounts
• Generate AI visibility scans and reports
• Process payments and maintain billing records
• Understand how features and pages are being used
• Diagnose technical problems and improve the user experience
• Maintain the security and reliability of the platform
• Provide account and customer support

We do not sell personal information to third parties.

We do not use Telleo analytics information for personalised advertising, and advertising personalisation is disabled within our Google Analytics property.

3. How we store and protect information

Account and platform data is stored in a managed PostgreSQL database hosted on Render infrastructure in the United States, including its Oregon region.

Report assets may be stored in Cloudflare R2 object storage. Information is encrypted in transit using TLS.

We retain account and platform information for as long as your account remains active or as reasonably necessary to provide the service, maintain business and transaction records, resolve disputes and meet legal obligations.

You may request deletion of your account and associated personal information by contacting us.

Some service providers may process or store information outside Australia, including in the United States. Their handling of information is governed by their own privacy policies, contractual terms and applicable privacy laws.

4. Service providers

We use third-party providers to operate and improve Telleo. These providers may process information on our behalf according to their own privacy policies and service terms.

• Render — cloud infrastructure, application hosting and database services
• Cloudflare — content delivery, security and report storage
• Stripe — payment processing. Payment card details are not stored by Telleo.
• Resend — magic-link authentication and transactional email delivery
• OpenRouter, Anthropic, OpenAI and Perplexity — AI model inference used in scan analysis and report generation
• Google Analytics 4 — website traffic and product-usage measurement
• Microsoft Clarity — behavioural analytics, heatmaps and session replay

5. Cookies, analytics and session replay

Telleo uses essential cookies and similar technologies to provide authentication, security and core platform functionality.

We also use Google Analytics 4 and Microsoft Clarity to understand how visitors and registered users interact with the website and client workspace.

Google Analytics helps us measure traffic sources, page use, feature engagement, device information and general user journeys.

Microsoft Clarity helps us understand interactions such as clicks, scrolling, navigation and areas of user difficulty through behavioural metrics, heatmaps and session replays. Session replays reconstruct website interactions from page and event data. They are not recordings from a user's camera or microphone.

Our custom analytics implementation is designed not to intentionally include the following information in analytics event parameters:

• Names or email addresses
• Authentication tokens
• Client report contents
• Client website URLs or domains entered into Telleo

We use this information to improve Telleo, assess the usefulness of product features, diagnose problems and understand how people move through the platform. We do not use it to build personalised advertising profiles.

You can restrict or delete cookies through your browser settings. Blocking essential cookies may prevent authentication or other parts of Telleo from operating correctly.

You may also use the privacy and opt-out controls provided by Google and Microsoft.

6. AI processing

Telleo submits publicly accessible website content to AI models to generate visibility analysis, recommendations and reports.

When you submit a website for analysis, you confirm that you are authorised to submit that website and its publicly accessible content, including when you are acting on behalf of a client.

Only publicly accessible content obtained from the URLs you provide or related public website resources is intended to be processed. We do not intentionally submit private account information, payment information or other sensitive personal information to AI models.

7. Access, correction and deletion

You may request access to, correction of, or deletion of personal information we hold about you.

You may also ask questions about how your information has been collected, used, stored or disclosed.

Contact us using the details below. We will respond within a reasonable period and generally within 30 days.

8. Changes to this policy

We may update this policy when Telleo's services, technology providers or information-handling practices change.

The current version will be published on this page with its most recent update date.

9. Contact

Privacy enquiries: reuben@pixelhatch.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.